FAQs

What can I expect from my first treatment session?

Prior to starting your treatment, your therapist Kaitlin will orient you to the space, discuss your treatment goals and any injuries or medical conditions, and explain the set-up for your scheduled treatment.

If you are receiving a Recover or Mend treatment, you will be draped between the sheets on the massage table. During your treatment, your therapist will carefully undrape and tuck the sheet around the body part they are working on for your comfort. You may undress to your personal comfort level; if you wear a bra, we do recommend unclasping or removing it if you wish to receive work on your back and shoulders.

Please bring clothes you can comfortably move and stretch in for the Mend and Thrive treatments, both of which may include stretching and movement on the mat or table.

Kaitlin will check in with you after your treatment to assess your response to the session and help you develop a plan to progress toward your goals.

What are your COVID and sanitation protocols?

Root & Branch is committed to providing the safest environment possible by adhering to both federal and regional guidelines for healthcare settings.

Masks are optional at this time; however, you may request that your therapist wears one during your treatment (you may indicate this on your intake form). We routinely space out appointment times to provide ample time to air out and sanitize the space between clients, and keep a HEPA UV air purifier on at all times. Our HVAC system is also serviced seasonally for optimal air filtration and circulation.

Clients who need to reschedule a session due to an infection or recent exposure will not be charged to do so, and your deposit will be applied to your rescheduled appointment.

I see that you are a PTA! Can I book a physical therapy session with you?

As a PTA, I am licensed and qualified to perform skilled physical therapy treatments under the supervision of a physical therapist. As we do not have a PT on staff at Root & Branch Bodywork, I cannot offer physical therapy treatments at this practice.

I do draw from all of my education and training to offer skilled, effective, and evidence-based massage therapy treatments to all of my clients, and am always happy to recommend a physical therapist to clients who may benefit from a PT evaluation.

If you are curious about the scope and role of a PTA in a physical therapy practice, this article breaks things down.

Do you take insurance?

I am unable to bill insurance for massage therapy or movement education services.

Select health insurance, HSA, or FSA plans may offer reimbursement for massage therapy; if this applies to you, I strongly recommend checking the policies of your plan for reimbursement eligibility. For example, some plans may require pre-approval for massage or a note of medical necessity from your physician.